Water Resources Department
The mission of the Water Resources Department is to provide reliable and efficient water resources for the benefit of the public and the environment.
Work Order Task Completion
The Water Resources Department tracks all the work performed on the water and wastewater systems in a work order management database to ensure effective use of resources.
The following data informs the divisions of the average amount of time it takes to complete a work order and shows the monthly trend.
Planned (Preventive) and Corrective Maintenance Work
The City of St. Petersburg seeks to maximize preventative maintenance of its assets to ensure the highest levels of customer service.
Corrective Maintenance is all maintenance undertaken after asset failure.
Planned Maintenance is all regular maintenance activities undertaken in advance of asset failure during the reporting period.
Distribution System Integrity
Water pipes require ongoing repair and replacement. Periodic increase in repairs occur during seasonal events and wet weather conditions such as the hurricane season.
Distribution Leaks and Breaks
The data shows the combined leaks and breaks in the distribution system per 100 miles of pipe as measured by the American Water Works Association.
Water Meter Replacement
Department benchmark is to replace 833 small meters a month (10K annually). Our asset management goal to replace entire system of 94 thousand meters on a ten year basis.
The City of St. Petersburg purchases its water which is a mixture of desalinated, surface, treated and raw groundwater from Tampa Bay Water. The incoming blend of water is then treated at the Cosme Water Treatment Plant and pumped into the 25 mile long transmission system before being distributed to our customers.
Three Water Reclamation Facilities (WRF) Share the Load
Water Reclamation Facilities is a division of the Water Resources Department that operates and maintains the three Wastewater Treatment Plants and all of the sanitary sewage lift stations. We examine and track rainfall and flow to monitor the relationship between rainfall and increase flows at the Water Reclamation Facilities.
The peaks in the line data represent an increase of influent flow or incoming wastewater for the particular plants and the bars represent the daily average rain fall in inches for that month measured at the plant. This is the average daily influent flow for each month since April 2018.
This graph shows the daily flow average by month in millions of gallons (MGD) for each Water Reclamation Facility, the average rainfall in inches for the month at each facility and the associated daily permitted capacities for each plant. Northeast – 16.0 MGD, Northwest – 20.0 MGD & Southwest – 20.0 MGD.
Water Resources Communication Center Call Stats
The Water Resources Communication Center (Dispatch) is a 24-hour call center that handles all water customer service calls (except billing) and after-hours becomes the point of contact for all City related inquiries. The different types of calls received are either routed via the automated attendant to other departments such as Billing and Collections or the Mayor's Action Center, or answered directly by a Dispatch representative.
The Water Resources Department is committed to providing the best customer service. While not a true utility call center, we hold ourselves to the highest standards by measuring and monitoring our performance monthly and comparing it to industry benchmarks that are reported by the American Water Works Association.
Average Number of Calls per Communication Center Rep.
The average calls per Dispatch representative is calculated by dividing the total number of inbound calls in a given time period over the number of Dispatch representatives.
Communication Center Abandoned Call Ratio
Abandoned calls are classified as calls that are abandoned by customers calling the Dispatch Center before it reaches the corresponding destination. The ratio is calculated by dividing the number of abandoned calls in a given month over the number of inbound calls in the same month.
Disclaimer: The data on this page constitutes a good faith estimate provided for general information purposes only and should not be utilized for public health or safety considerations or as a statistical basis for academic pursuits or a legal claim. Precise data (adjusted for daily variables in equipment function, sampling methods and frequency, and other unique margins of error) can be obtained by submitting a Public Records Request, pursuant to Chapter 119, Florida Statutes, to:
- Chandrahasa Srinivasa, City Clerk and City of St. Petersburg Custodian of Public Records
- Phone: 727-893-7448 Fax: 727-892-5102
- Mailing Address: P.O. Box 2842, St. Petersburg, FL 33731